Order confirmation

All orders will be confirmed by email, indicating the order price, shipping costs and ordered products. To receive the order confirmation, it is necessary to notify the e-mail address when ordering.

The customer agrees to the terms of delivery valid at the time of each order.

Delivery

We deliver the products in Finland as well as abroad.

The shipping cost determined by the weight of the delivery and the destination will be added to the price of the products. The order confirmation will be your e-ticket for guided tours and will be sent straight into your inbox after you have proceeded to checkout and paid your order.

Returns and complaints

The delivered products may be returned within 14 days of receipt if the product is unused and in its original condition. In case of return, contact us for more detailed instructions.

If the product has been lost during transport, damaged or if the wrong product is delivered to the customer, the customer must immediately report the error to info@villaschildt.fi. The notice of incorrect delivery or defective product must be made within 14 days of receiving the product. If the package is damaged in the mail, the damage must be immediately reported to the post office.

The right to return products does not apply to tickets.